Automated Detection
KakaoTalk applies an automated anti-abusing system (automatic detection system) to provide a safe service experience for its users. When the anti-abusing system detects an abnormal service usage environment and pattern, it automatically executes user protection measures to protect other regular users.
Anti-abusing system
Anti-abusing system adopts the latest technologies, including machine learning techniques, to increase efficiency and accuracy. Any messages exchanged between users are not included in the object for automatic detection to safeguard users' privacy.
No matter how well-intended user protection measures are taken to protect damage, most of them will automatically be lifted within a few days if nothing is significant to detect. Users can appeal to Kakao Customer Serviceopen a new window at any time regarding user protection measures.
Please refer to the cases below that you may be banned
- If you add too many friends in a short period of time
- If you use the service in a similar environment where the users who have violated the service used
- If you have history of sending illegal content including obscenity or referencing gambling
- If you create too many regular or open chats in a short period of time
- If you use overseas phone numbers with no carrier information
- If you are reported by many users for messaging
- If you are reported by many users in Open Chats
- If you use KakaoTalk in an abnormal environment such as using PC emulators
- Other
Service use restriction due to user protection measures
- The user is prohibited from KakaoTalk sign-up, authentication and unregistration.
- The user is prohibited from creating a new chatroom or a new group chatroom.
- The user is prohibited from sending a large volume of messages or creating multiple chatrooms within a short period of time.
- The user cannot be invited to group chatrooms and secret chatroom, and can invite only a limited number of users to a group chatroom.
- The user cannot search friends, add someone as a friend, or expose the user's KakaoTalk search ID or QR code to be searched by other users.
- The user cannot use free calls via Voice Talk or Face Talk.
- The user cannot create or share events on Talk Calendar, and may invite only a limited number of users to Talk Calendar.
- The user cannot use sub-devices including KakaoTalk PC.
- The user cannot use Open Chat.
- The user cannot create an Open Chat or join a new Open Chat. Other users cannot join the user's Open Chat. The user cannot join multiple Open Chats in a short period of time.
- The user cannot post articles on the bulletin board of an Open Chat, send Voice Talk from Open Chat, use Time Chat in Open Chat, or post Open Profile.
- Some other features.