Operation Policy

User Safety

Criminal acts and conspiracy

Kakao does not allow criminal acts, conspiracy, and any such attempts via KakaoTalk. Kakao may immediately and permanently restrict the relevant user from using the entire KakaoTalk service if a clear criminal act or conspiracy has been identified or measures against damage propagation are required to protect other users.

Cyber financial crime

Kakao is committed to developing a range of technologies and functions to prevent financial crimes using KakaoTalk. We recommend you to learn about tools for Identify non-friends and Beware of impersonating your friends provided by KakaoTalk to protect its users from phishing attacks.

Kakao decides the following activities using KakaoTalk as financial crimes such as financial fraud, money extortion, etc., and thereby does not allow any such activities. If you have received any of the following requests from other users, please file a report on the relevant message and information via the Report function in the service so that Kakao can take urgent measures. Kakao may immediately and permanently restrict the relevant user from using the entire KakaoTalk services to control damage if phishing attacks or any such attempts are identified through reports from users or requests from institutions.

  • A request for money, financial information, and identification card by impersonating your family member or acquaintance
  • A request for money, financial information, and identification card by pretending to be an officer at governmental agencies such as the police, the prosecution, the financial supervisory service
  • A request for money, financial information, and identification card on the excuse of borrowing money by pretending to be an officer at financial institutions
  • A request for money, financial information, and identification card by using a name of Kakao service or impersonating employees or management of Kakao
  • A request for money or transmission of malicious codes or app links for spycam
  • An act of sending SMS phishing messages for the purpose of stealing financial information
  • An act of approaching for the purpose of romance scams and asking for money or financial information
  • An act of requesting personal information or remitting or transferring funds to make a profit of fortune by deceiving or intimidating others or make third parties take profit of fortune

Cyber frauds

Kakao does not allow its users to utilize KakaoTalk in any of the following frauds. If you become a fraud victim by other users, please immediately request an investigation agency for investigation and report the relative fact via the Report function in the service. Kakao may immediately and permanently restrict the reported user from using the entire KakaoTalk services to control damage if any criminal attempts are identified through user reports.

  • A direct transaction fraud that swindles money or goods after indicating a selling or purchasing intent
  • A fraud in which a user swindles money by opening a shopping mall and inducing direct deposit
  • A fraud in which a user swindles money after showing the intention to trade game items, make a proxy purchase, or provide services
  • Other fraud and swindling that utilize KakaoTalk

If Kakao identifies, from user reports, an open chat room or open profile dealing with any of the following goods and services that may utilize other users’ needy situations to defraud their money, it may restrict search results on the relevant open chat room or open profile from appearing on the Open Chat Home. If unsound intent is apparent and suspected, Kakao may also restrict its users from accessing or using the relevant open chat room or open profile and prohibit the doubtful user who created the open chat room or open profile from using the Open Chat service.

  • Scalping tickets sold with premium
  • Service that deletes the illegal or concerningly illegal history of usage as a proxy
  • Chat service that plays a role (ex. Bot, lover, etc.)
  • Other products or services that concerningly swindles money

Similar deposit-taking

“Similar deposit-taking” refers to any of the following activities that raise funds from a large number of random people without registering or reporting or getting licensed or authorized.

  • An act of receiving investment after promising to pay in the future a full or an amount exceeding the amount of investment
  • An act of receiving money under the pretext of deposit, term deposit, installment, balance, etc. after promising to pay the full amount of principal or an amount higher than such amount in the future
  • An act of issuing or selling private loans after promising to repurchase at a price higher than the issuing or selling price in the future
  • An act of collecting money for the membership fee after promising to compensate a future economic loss with money or securities

Kakao may immediately and permanently restrict the relevant user from using the entire KakaoTalk services if it identifies from user reports the following information in all its service areas, including KakaoTalk message to control damage caused by similar deposit-taking activities. Kakao may also take a series of applicable measures to control damage to users, such as restricting search results on Open Chat Home, access or use of open chat rooms or open profiles, or visibility of posts, if Kakao identifies the following information in a service area that any KakaoTalk user can view or engage in.

  • Any content that guarantees the investment principle
  • Any content guaranteeing high returns from investments
  • Any content guaranteeing high returns from investments
  • Any content promising regular high yields from investments
  • Any content guaranteeing zero-risk
  • Any content inducing private HTS download and installation

If you are restricted from using the service due to similar deposit-taking, you can request to release restrictions by proving whether you have been licensed, authorized, registered, or reported under relevant laws and regulations.

Speculative acts including cyber gambling, etc.

“Speculative acts” refer to an act of gaining interests or inflicting losses by accumulating wealth or profit of fortune and accidentally determining gains and losses. Any of the following websites and applications shall be considered illegal speculative sites, except those operated by licensed or authorized operators under relevant laws and regulations.

  • Any site that publishes or sells sports promotion voting rights and the like (ex. Private Toto or illegal sports gambling
  • Any site that issues or sells riding betting slips, winner betting slips, and the like (Horse racing, bicycle race, boat race, etc.)
  • Any site that issues or sells lottery tickets and the like (ex. private Powerball, power ladders, etc.)
  • Any site that arranges or purchases lottery (including foreign lottery) by proxy
  • Any speculative site for the delivery of prize money according to the specific payment criteria

Kakao does not allow its users to utilize KakaoTalk as a medium or communication method for gambling or speculative acts or for the purpose of promoting speculative sites or services. If you have identified any of the following activities while using KakaoTalk, please file a report on the relevant message and information via Report in the service. If Kakao identifies speculative activities from Report, it may immediately and permanently restrict the reported user from using the entire KakaoTalk services and permanently prohibit the owner and admins of any such open chat room created for speculations from using the entire KakaoTalk services.

  • An act of sending messages that promote speculative sites and services
  • An act of inducing the use of speculative sites and services
  • An act of creating a chat room for speculation purposes
  • An act of gambling in a chat room for speculation purposes
  • An act of utilizing KakaoTalk for other speculation purposes

Any of the following open chat rooms that share information encouraging speculation, stimulating gambling spirit, or promoting illegal speculative websites shall be restricted from appearing as a search result on Open Chat Home. If Kakao identifies the aforementioned speculative activities from user reports, it will immediately restrict its users from accessing the relevant open chat room and permanently prohibit the owner and admins of the relevant open chat room from using the entire KakaoTalk services.

  • An open chat room for sharing information, such as sports analysis, investment techniques, profit prediction, etc. (ex. Sports Toto, Proto, etc.)
  • An open chat room for sharing information, such as lottery analysis, investment techniques, profits, etc. (ex. Powerball, etc.)
  • An open chat room for sharing information, such as analysis of horse, bicycle racing, and boat racing, investment techniques, and profits
  • An open chat room for sharing gambling game information, such as Hwatu cards, playing cards, sports betting, etc.
  • An open chat room for promoting and sharing gambling game information, such as Holdem bar (pub), casino bar (pub), adult PC room and adult game room
  • An open chat room for promoting and sharing information on private FX margin trading (ex.FX rent) while encouraging consulting and promoting subscription thereto
  • An open chat room for sharing information that may encourage other speculative activities

Other criminal acts and conspiracies

Kakao does not allow its users to utilize KakaoTalk in crimes and conspiracies. If you identify any crimes or conspiracies utilizing KakaoTalk, please immediately request an investigative agency for investigation and report relative fact via the Report function. Kakao may immediately and permanently restrict the relevant user from using the entire KakaoTalk services to protect its users from crimes if any such crime or conspiracy utilizing KakaoTalk is identified through reports from users.

  • An act of preparing, conspiring, instigating, propagating for the purpose of rebellion or disturbance
  • An act of preparing, conspiring, instigating to use explosives
  • An act of preparing or conspiring to commit arson or incendiarism
  • An act of preparing or conspiring to lend out or accept a daily installment loan
  • An act of preparing or conspiring to obstruct traffic
  • An act of preparing or conspiring to interrupt the use of drinking water
  • 유An act of preparing or conspiring to counterfeit or falsify currency
  • An act of preparing or conspiring to counterfeit or falsify securities, stamps, or postage stamps
  • An act of preparing or conspiring to murder
  • An act of preparing or conspiring for odor, enticement or human-trafficking
  • An act of preparing or conspiring to attempt rape, pseudo-rape, quasi-rape, or quasi-indecent assault
  • An act of preparing or conspiring to commit theft or robbery
  • An act of preparing or conspiring to launder money
  • An act of providing information that motivates or helps carry into effect illegal activities or utilize KakaoTalk in criminal conspiracy