Operation Policy

Content Related Illegal or Restricted Products and Services

Products and services harmful to juveniles

When dealing with products and services that are banned from selling to juveniles, you need to pay attention and may be subject to partial restrictions on using the KakaoTalk service.

Information on harmful content to juveniles

You must check the age and identity of a client to sell, rent, and distribute drugs, objects, and contents harmful to juveniles (hereinafter referred to as the “Materials Harmful To Juveniles”) according to the JUVENILE PROTECTION ACT. If you use KakaoTalk to consult on materials harmful to juveniles, you must check whether your client is a teenager or not. It is not allowed to sell any such hazardous materials without checking his/her age and identity.

An open chat room or open profile that arranges or sells the following products will be restricted from appearing as a search result on Open Chat Home. If Kakao identifies from user reports the fact that the open chat room or open profile has sold or provided the products mentioned above via KakaoTalk, it may restrict its users from accessing or using the relevant open chat room or open profile, or the owner of the open chat room and the creator of the open profile from using the open chat service.

  • Drugs harmful to juveniles
    • - Alcohol prescribed in the 「LIQUOR TAX ACT」
    • - Tobacco prescribed in the 「TOBACCO BUSINESS ACT」
    • - Illicit drugs prescribed in the 「ACT ON THE NARCOTICS CONTROL」
    • - Hallucinant prescribed in the 「ACT ON THE CHEMICAL SUBSTANCE CONTROL」
      • 1. Toluene, ethyl acetate, or methyl alcohol
      • 2. Thinner, adhesive, balloon, paint containing toluene, ethyl acetate or methyl alcohol
      • 3. Butane gas
      • 4. Nitrous oxide
    • - Organic sol containing ethyl acetate, or balloon with gel
    • - Drugs harmful to juveniles, as notified by the relevant authorities under the YOUTH PROTECTION ACT
  • Objects harmful to juveniles
    • - Indicators utilizing laser beams (ex. Laser pointer)
    • - Cigarette-type inhalant (ex. Vitamin inhalants, nicotine dependence inhalants, etc.)
    • - Electronic-cigarette-type inhalant devices (ex. Electronic devices and accessories for inhaling tobacco components including nicotine solvent, etc.)
    • - Other objects harmful to juveniles, as notified by the relevant authorities under the YOUTH PROTECTION ACT
  • Media content harmful to juveniles
    • - Music records or files, and other media content, as notified as media content harmful to juveniles by relevant authorities, including the Commission on Youth Protection according to the YOUTH PROTECTION ACT

Information on transaction of game items

Kakao may restrict access to open chat rooms or open profiles containing the following information that may impair a healthy lifestyle by stimulating gambling spirit among juveniles. If the fact that any such open chat room or open profile sells or provides game items, scores, or accounts via KakaoTalk to juveniles is identified from user reports, Kakao will restrict its users from accessing or using the relevant open chat room or open profile and the owner of the open chat room or the creator of the open profile from using the open chat service.

  • Any content that transacts (sells, purchases, exchanges) tangible and intangible results obtained through game content, such as game items and scores
  • Any content that introduces arranges, brokers, or mediate transactions (sales, purchase, or exchange) of tangible and intangible results obtained through game content, such as game items or scores
  • Any content that transacts (sells, purchases, or exchanges) game character or account(ID)
  • Any content that introduces, arranges, brokers, or mediates transactions (sales, purchase, or exchange) of game characters, accounts(ID), etc.
  • Any content that promotes or advertise game item brokerage sites or induce subscription thereto

Information on sexual instruments and sexual instrument stores and sites, etc.

It is not allowed to distribute any information on sexual instruments encouraging obscene activities among juveniles (ex. Penis enlargement/training device for male, female sexual stimulator for male, masturbation instrument, etc.) and adult dolls (Real Doll, hereinafter called, the “Sexual instruments”) in the Open Chat services.

Kakao may restrict the relevant user from using part of the KakaoTalk services if it identifies, via the Report function, the following information in service areas that any KakaoTalk user can view or engage in. Also, Kakao may take a series of applicable measures to prevent the distribution of the relevant information, such as restricting search results on Open Chat Home, access or use of open chat rooms or open profiles, or visibility of posts.

  • Information on sexual apparatus or instructions thereof
  • Contents of trading, selling, renting sexual apparatus
  • Contents of promoting, advertising, or inviting users to subscribe and install websites or applications that sell sexual apparatus
  • Contents of advertising or promoting businesses that handle sexual apparatus

Information on promotion or mediation of unsound relationships or prostitution, etc.

It is prohibited to distribute any information that may distort sexual ethics, encourage or mediate unsound relationships, or cause illegal activities, including prostitution in the open chat service.

Kakao may restrict the relevant user from using part of the KakaoTalk services if it identifies, via the Report function, the following information in service areas that any KakaoTalk user can view or engage in. Also, Kakao may take a series of applicable measures to prevent the distribution of the relevant information, such as restricting search results on Open Chat Home, access or use of open chat rooms or open profiles, or visibility of posts.

  • Any promotional or advertising content by a service that arranges voice or video chats among non specific users or between non specific users and the hired (ex. Phone dating, telephone room, video chat room, image chat room, etc.)
  • Any promotional or advertising content on a service where sexual or similar acts among unspecific users or between unspecific users and the hired, such as physical contact, exposure of sex-related body parts, etc. (ex. Kiss room, dry-humping room, prostate massage, glass room, image club, etc.)
  • Providing contacts and other information indicating prostitution or arrangement thereof (ex. ‘ Call after choosing a place,’ ‘24/7 visiting service,’ etc.)
  • Any promotional or advertising content on job offers, job-seeking, or related services for adult video chats
  • Any promotional or advertising content on job-seeking or related services of the acting-as-lover business (role-playing, kissing job, acting as a partner, acting as a drinking companion, etc.)
  • Any promotional or advertising content on businesses that are off-limits to juveniles or prohibited from offering or seeking juvenile jobs, or providing any such job information (ex. Kiss room, dry-humping room, prostate massage, glass room, adult PC room, resting room for arranging prostitution, adult doll room, etc.)
  • Any promotional or advertising content on applications that provide online chat service (ex. Random chat apps) between unspecified users (only applicable to content harmful to juveniles)
  • Any promotional or advertising content on the website of a business that is off-limits to juveniles or prohibited from offering or seeking juvenile jobs or providing any such job information
  • Any promotional or advertising content on any other websites or applications notified or marked as content harmful to juveniles